We're hiring: Junior DevOps Engineer at Support Team

You’ll have the opportunity to grow into a full DevOps/SRE role

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Team Overview

The Technical Support team handles user inquiries and ensures that infrastructure and blockchain nodes remain operational and up-to-date. An essential part of the role is taking responsibility and clearly communicating the issue, its resolution, and preventive measures to avoid recurrence. While direct client communication is handled by the customer support team, the Technical Support Engineer works closely with them to address and resolve tickets effectively.

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Schedule: to choose from

2/2 from 08:00 PM to 08:00 AM CET

2/2 from 08:00 AM to 08:00 PM CET

5/2 from 08:00 AM to 04:00 PM CET

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Tech Stack:

Git, GitLab, Linux (Ubuntu/Debian), Docker, Ansible, Python/Node.js, HashiCorp, Grafana, Prometheus, Envoy, Postman/Insomnia, Jira.

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Required Qualifications:

— Possesses basic communication skills to articulate, reason, and convey ideas clearly.

— Understands how web applications work and how to interact with them via APIs.

— Can operate Linux via the terminal, connect remotely using SSH, and check CPU, RAM, and ROM status.

— Is proficient in interacting with Linux system processes and logs.

— Has skills in Bash, Python, and JavaScript.

— Has experience with orchestration systems like Nomad or Kubernetes.

— Is familiar with version control systems (GitLab, GitHub).

— Has experience with monitoring systems (Zabbix, Grafana).

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Responsibilities:

— Process tickets from the customer support team, which interacts directly with users: diagnose issues, resolve them, or escalate to the DevOps team.

— Manage existing nodes: update node versions, allocate resources, perform resyncs from scratch, and adjust configurations.

— Write configurations for launching new nodes.

— Handle node provisioning and decommissioning for users.

— Monitor service health: check node synchronisation, version currency, server status, etc.

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We Offer:

— Fully remote work format

— Essentials that are worth mentioning: rest-days, sick leave, supplementary day-off and corporate wellbeing programs.

— Active involvement in the professional growth of every team member